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Return Policy

To begin a return, please click HERE

 

YOUR SATISFACTION IS OUR GOAL

This means just what it says! It is our intent to have happy customers so they will return to do more business with us. If for ANY reason you are not satisfied, please call 800-443-0625 so we may resolve or discuss your concerns you have with our product or service.

You must contact (800-443-0625) us within 30 days of receipt of the product so we can start the return authorization process. The item you want to return MUST be in the same condition as we shipped it. Obviously it cannot be damaged, used, dirty, taken apart, or abused in any way.  We want you to be satisfied and become one of our faithful returning customers.

IMPORTANT RETURN POLICY:

It is important that you inspect your merchandise upon arrival. If you have any issues or concerns you MUST notify (800-443-0625) us so we can give you authorization to return the merchandise. All merchandise must be shipped freight PREPAID. As stated above, all merchandise MUST be in the same condition as was shipped. You will be issued a Return Merchandise Authorization/RMA PRIOR to shipping the merchandise. When you ship the item/s, please include a copy of the invoice. The RMA and your name must be written clearly on the OUTSIDE of the package. A proper refund will be issued after we have received and inspected the merchandise. A 15% restocking fee may be applied on returns other than shipping errors by us or merchandise determined defective.

In order for us to help you ALL RETURNS must:

  1. Be issued a Return Merchandise Authorization/RMA – call 800-443-0625
  2. Be assigned an RMA and be received within 30 days of purchase (a 15% restocking fee may apply).
  3. Returns after 30 days will be handled on a case by case basis and may be subject to a minimum 20% restocking fee.

In order for us to process your credit in a timely fashion you will need to follow the information stated above.

Note: All OEM (part numbers starting with OEM-, or otherwise noted), and Digital Download Sales are final.

Customers are responsible for all return shipping.

Any discrepancies or damaged items must be reported within 24 hours of receiving your order. Please contact us for further assistance.