Everybody has questions. We can only answer questions about Jensales.
The service manual tells you how to take the tractor apart, how to fix it, and how to put it back together again. It is the manual that the factory furnished the dealer's service department, and was not sent or given to individual retail customers. These are authentic manuals that deal with repairs in the language of a mechanic. Often times they include loads of valuable information as to specifications, torque settings, etc. If you are performing serious repairs or restoration, you need the shop service manual. It can give you many short cuts and save you much time.
The operator's manual (sometimes referred to as the owner's manual) is the manual that came with the tractor when it was new. The manual that was given to the ultimate consumer by the manufacturer. It can be compared to the manual you receive in the glove box of a new car. This manual gives the owner-operator instructions, shift patterns, capacities (anti freeze, crankcase, etc.) and adjustment procedures (brakes, clutch, etc.). This is a very useful and valuable tool in operating your tractor.
The parts manual has exploded views of all parts on the tractor. With numbered pictures giving you great detail on assembly and disassembly. It also gives you a guide, with numbers, for ordering parts, and makes you seem much more informed when talking to the dealer. Many service manuals, after telling you how to disassemble, in detail, and how to repair, will simply say reassemble". If you have your PTO in the wash tank, in 30 pieces, without notes, you have a problem. The parts manual can help you out with an exploded view of the PTO unit, and you can see immediately how it all goes back together. You need the parts manual!
Our manuals are either a new original manual from the original equipment manufacturer (OEM) or a new reproduction of a clean, but used, OEM manual. Many of the manufacturers from the early days of mechanized farming are no longer in existence, along with their manuals. For that reason we have spent years gathering a collection of clean reproductions of those early manuals. We then use those master reproductions to continue to print additional copies for sale, allowing you to keep that vintage tractor operating. When they are available, we offer new manuals from the OEM.
Some of our manuals are labeled from the factory as "Operator's Manuals" or "Operating Instructions". In many cases, this is the only manual that was published and no "Shop Service" manual is available. Also, many times the "Operator's Manual" goes into good detail on repairs, and will do well to serve as the manual you need for those repairs. In any case, if you are not completly happy with what you get for what you paid, send it back for a cheerful refund. We want only happy customers who will tell others. Call or send us an email today!
Many of our OEM manual prices are set by the manufacturer or publisher. In order to avoid giving a false price or having to change the price after a purchase has been made, we simply ask our customers to contact us so we can ensure we quote the most accurate and current price at the time. We will always give you the best possible price!
YOUR SATISFACTION IS OUR GOAL
This means just what it says! It is our intent to have happy customers so they will return to do more business with us. If for ANY reason you are not satisfied, please call 800-443-0625 so we may resolve or discuss your concerns you have with our product or service.
You must contact (800-443-0625) us within 30 days of receipt of the product so we can start the return authorization process. The item you want to return MUST be in the same condition as we shipped it. Obviously it cannot be damaged, used, dirty, taken apart, or abused in any way. We want you to be satisfied and become one of our faithful returning customers.
IMPORTANT RETURN POLICY:
It is important that you inspect your merchandise upon arrival. If you have any issues or concerns you MUST notify (800-443-0625) us so we can give you authorization to return the merchandise. All merchandise must be shipped freight PREPAID. As stated above, all merchandise MUST be in the same condition as was shipped. You will be issued a Return Merchandise Authorization/RMA PRIOR to shipping the merchandise. When you ship the item/s, please include a copy of the invoice. The RMA and your name must be written clearly on the OUTSIDE of the package. A proper refund will be issued after we have received and inspected the merchandise. A 15% restocking fee may be applied on returns other than shipping errors by us or merchandise determined defective.
In order for us to help you ALL RETURNS must:
In order for us to process your credit in a timely fashion you will need to follow the information stated above.
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